OCEAN FARM TERMS & CONDITIONS OF RENTAL
January 2026
Please note that booking a property is very different from booking a regular hotel room, especially concerning payments and cancellations. It is of the utmost importance that all Guests read the following terms and conditions in full before agreeing to them.
Ocean Farm is my family's holiday home. It is full of quality furniture and possessions, many of which I have very fond memories of. So the overriding request is that you treat Ocean Farm as if it were your home.
If you do not agree to any of the terms and conditions, please contact us within 24 hours of booking, and we can discuss them or issue a full refund.
Creating a booking constitutes an agreement to abide by the following terms:
The parties acknowledge and agree that:
This agreement is for short-term accommodation for holiday purposes. The laws of New South Wales, Australia, apply to this agreement, and the parties submit exclusively to the courts of that jurisdiction. The Owner and Ocean Farm reserve the right to revoke or refuse to honour any holiday accommodation booking, at any time before or during the holiday rental period, which may in their opinion (and at their sole discretion) be unsuitable for the property.
INDEX
Property Use & Occupancy Limits
Booking Alterations
Payment Policy
General Cancellation Policy
Check-In & Check-Out
Guest Numbers
Smoking
Furniture
Driving
Towels
Excess Cleaning
Damages
Art & Objects
Children
Pets & Livestock
Balcony Safety
Pool Safety
Security Deposit
PROPERTY USE & OCCUPANCY LIMITS
1.1 The property is let to you for holiday letting purposes only for the period stated in the confirmation message. Not for commercial purposes unless specifically agreed in writing.
1.2 No functions, parties, weddings, group gatherings, photoshoots, or commercial activities of any kind unless prior arrangements have been made. Permission is at the agent's sole discretion, and a surcharge might apply.
1.3 The name that the booking is made under must stay at the property, and they are held responsible for actions for the group and are accountable for every individual staying at the property. They are responsible for ensuring all occupants understand and agree to these terms and conditions. Neither the whole nor any part of the property shall be sublet without permission.
1.4 You agree to supply us with the number of all adults and children staying/visiting plus the ages of all children. Please note: Guests aged between 12 months and 17 years are classified as children. Under 12 months are classified as infants.
1.5 At no time during your occupancy will the number of guests staying/visiting exceed the number you gave at the time of booking. There are no exceptions except with written permission from Pointer Property.
1.6 If consent for extra people is not given by the agent – immediate eviction will follow with no refund given, or at our discretion, you may be charged for any additional guest found to have been at the property during your stay at $500.00 per person per day for the time of the booking.
1.7 Properties are generally located in quiet residential neighbourhoods. The Guest is asked to respect this and ensure that all guests and visitors to the Property behave appropriately.
1.8 All properties have a quiet period from 11:00 pm until 7:00 am. The Guest is responsible for the behaviour of the guests staying at the property and visitors to the property during the Rental Period.
1.9 Illegal or immoral activities, including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons, are strictly prohibited.
1.10 Should any guest(s) or visitor(s) not behave appropriately, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.
1.11 For bookings of the Riverhouse, the appropriate ID of the booker must be provided to our staff on arrival so they can take a copy for our security. Acceptable ID is either a Passport or an NPWP card.
1.12 For The River House bookings, valid credit card details must be given to staff on arrival to act as security. Charges of up to $5000, at the discretion of Pointer Property, can be made in the case of damages to the property or the requirement of excess cleaning.
1.13 For Ocean Farm bookings, a valid credit card is required for all direct bookings. The booking system will place a $500 security hold on the card 24 hours prior to arrival and released 24 - 48 hours after departure. Charges can be made at the discretion of the owner in the case of damage to the property or to cover the cost of excess cleaning.
2. BOOKING ALTERATIONS
In the case of a request to change the booking date:
2.1 Booking alterations shall be made in accordance with the booking terms. This will vary by channel (Airbnb vs direct vs Booking.com) and by the deal (rate) selected.
2.2 Alterations outside of the booking terms shall be made at the sole discretion of Pointer Property Pty Ltd without moral or legal obligation.
3. PAYMENT POLICY
3.1 Payment shall be in accordance with the terms agreed upon at the time of booking.
3.1.1 All currency rates referred to in this document are Australian Dollars (AUD)
3.2 Full payment is due prior to arrival at the latest, but often will be due earlier - depending on the terms of booking. Access to the property will not be granted without prior payment - no exceptions. Staff at the villas have been instructed to enforce this condition without exception.
3.3 The cost of electricity, mains water, cleaning and garden supplies, and local taxes are included in rental rates. There are generally no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description.
4. GENERAL CANCELLATION POLICY
Cancellation charges will apply as follows:
4.1 Guest cancellation policy is as per the booking terms. If you booked through an agent (Airbnb, booking.com, or an offline agent), you will be bound by their terms.
4.2 If you booked at one of our websites, then you will be bound by our terms of booking that you agreed to prior to booking and communicated by email to you shortly after your booking.
5. CHECK-IN & CHECK OUT
5.1 Guests agree to follow the check-in and check-out times stated on the booking confirmation. Additional fees and charges will apply for late departures at the rate of 25% of 1-night stay per hour or part thereof for every hour guests depart later than the agreed departure time.
6. GUEST NUMBERS
6.1 No additional guests are permitted at any one time unless otherwise agreed in writing; this is strictly enforced. A penalty of $500.00 per guest per day applies.
6.2 Guests are not permitted to host additional visitors (friends/family) at the property without prior written consent. A penalty of $2000.00 will be charged for outside visitors attending the property without prior approval from management.
GUEST INFORMATION & OBLIGATIONS
7. SMOKING
7.1 There is strictly No Smoking inside the property.
7.2 Please dispose of cigarette butts responsibly.
7.3 Any cigarette butts collected will be subject to the excess cleaning policy above. If there is any smoking evidence inside the rooms, we have a strictly enforced fine of $800.00 to clean carpets, curtains, and air conditioners.
7.4 No exceptions. It is your responsibility to understand this before making a booking. If a guest does not agree to abide by these terms, we request that you contact us within 12 hours to discuss the problem, and in most cases, a full refund will be given to the guest by Pointer Property.
8. FURNITURE
8.1 On departure, furniture must be left in the same location in which it was found.
8.2 Failure to leave the furniture in the correct place will result in a replacement charge of $100.00 per hour.
8.2 Furniture damaged or broken through will be repaired or replaced at the renter’s cost, plus a 15% administration charge.
9. DRIVING
9.1 It is advised that you stick to the road provided.
9.2 Driving off the road or driveway will incur a penalty of $500.00 per offence.
9.3 Any areas designated as private by the owners are strictly out of bounds.
9.4 Please park only in the allocated parking areas.
9.5 Under no circumstances are the following activities permitted: motorbikes, dirt bikes, quad bikes, or related activities other than those that are fixtures at the property. A $1000.00 fine plus costs to remediate will be payable if a guest or visitor to the property is in breach of this term.
10. TOWELS
10.1 White towels are to be used inside only.
10.2 Beach towels are provided for outdoor use.
10.3 Please note that excessive and obvious use outdoors will result in a replacement fee of $75.00 per towel.
11. EXCESS CLEANING
11.1 We expect and encourage an appropriate level of use during your stay.
11.2 Excessive cleaning will result in an additional $100.00 per person-hour charge. The minimum charge is $150.00
11.3 On departure, the property must be left in a similar state to its condition on arrival. Please remove any residual food, rubbish, and bottles, and wash the dishes.
11.4 If the BBQ is used during your stay, it is to be left reasonably clean before departure. An additional $100.00 cleaning charge will be applied to the security deposit credit card if the BBQ is not cleaned to standard.
12. DAMAGES
12.1 Please shut and secure all doors and windows whenever you leave the Property. Weather conditions in the tropics can be prone to change, with storms quickly developing, which can cause considerable damage to a Property.
12.2 Damage, breakages, theft/loss, and security are your responsibilities during your stay.
12.3 You must lock all doors and windows when you leave the Property and ensure these are secured at night.
12.4 You must notify the Agent immediately of any damages, breakages, or theft.
12.5 Management may deduct the amount required to repair or replace any items from your security deposit.
12.6 You will be responsible for any expense or damage caused at the property due to your failure to shut and secure all doors and windows when leaving and vacating the property throughout your stay.
13. ART & OBJECTS
13.1 Smashed or broken artwork and objects will result in a replacement or repair charge plus 15% administration charge. Breakages and losses to the property are to be reported to the owner and paid for immediately.
14. CHILDREN
14.1 Children are your responsibility. Any damage caused by children will be treated as if it were caused by an adult.
15. PETS & LIVESTOCK
15.1 Pets are not permitted. This is a safety and liability issue. If pets are found on the premises, the booking will be terminated, and the guests will be asked to vacate with no refund made.
15.2 Any pest control required due to a pet inside and/or on the premises will be charged to the guest.
16. BALCONY SAFETY
16.1 Ocean Farm does not have balustrades on the decks. This is visually stunning, but it can pose a fall risk and a danger for all children and intoxicated individuals. By agreeing to this document, you and your party accept all liability for anyone who falls off the balconies through their actions. Please see the photos on our website for illustration. If this condition worries you, then please do not accept this booking.
17. POOL SAFETY
17.1 Swimming is at the guest’s own risk.
17.2 An adult must accompany children below 14 years at all times.
17.3 There is strictly no diving and no glass near the pool.
17.4 Our gardening and pool staff may require access to the gardens and pool area during your stay. We ensure these visits are kept to a minimum but are sometimes unavoidable to ensure the high maintenance of the property. Should maintenance need to enter the property, we will give you as much notice as possible.
18. BBQ SAFETY
18.1 Guests are not permitted to bring their own BBQ or outdoor cooking equipment to Ocean Farm. They are welcome to use the equipment supplied.
18.2 The BBQ cannot be moved from the western side of the courtyard as moving it can cause damage to the BBQ and its surrounds.